A must-have qualification for all aspiring leaders
This qualification develops the skills to lead small teams and supervise business/operational units. Our qualification is targeted at people working in the seniors and community services sectors.
Frontline Managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others.
They also have some responsibility for organising and monitoring the output of their team. They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.
There are no entry requirements or pre-requisites for this course.
The course will be delivered over a 12 month period including:
- Five x 1 day face to face trainer led workshops alternating with;
- Six x 2 hour webinars/teleconferences
- Trainer supported, self directed learning activities
- Web resources
- Workplace based learning activities
Students will be provided with:
- Student guides
- Online learning portal access
Due to the blended delivery approach, students are required to have access to a computer and have basic computer skills. Please feel free to talk to us about flexible delivery options.
|BSBLDR401||Communicate effectively as a workplace leader|
|BSBLDR402||Lead effective workplace relationships|
|BSBLDR403||Lead team effectiveness|
|BSBMGT402||Implement operational plan|
|BSBFIA402||Report on financial activity|
|BSBMGT403||Implement continuous improvement|
|BSBRSK401||Identify risk and apply risk management process|
|BSBADM409||Coordinate business resources|
|BSBCUS401||Coordinate implementation of customer service strategies|
|BSBCUS402||Address customer needs|
|BSBLED401||Develop teams and individuals|
|BSBWHS401||Implement and monitor WHS policies, procedures and programs to meet legislative requirements|
Please note: electives may change depending on a particular organisational need. This selection of electives represents a job that encompasses customer service/organisational learning.